Frequently Asked Questions
1. I didn't receive an order confirmation. What should I do?
If you didn't receive your e-mail confirmation please call our customer service department 1-888-883-0813 or 239-278-5503
2. What if an item is unavailable or on backorder?
We will do everything we can to fill your order on time, but occasionally some items are
unavailable or on backorder. We will notify you via e-mail if your order is unabailable or onbackorder. We will make all the necessary changes to reflect your new invoice.
3. I received my order but 1 item is missing. What should I do?
If you received your order and an item is missing (and is not on backorder) please callcustomer service for assistance. 1-888-883-0813 or 239-278-5503
4. How do I cancel or modify my order?
You can cancel or modify your order as long as it has not shipped. Please call out customerservice department at 1-888-993-0813 or 239-278-5503. Please contact us as soon aspossible.
5. I'm not sure what size to purchase?
If your not sure what size to purchase please contact our customer service department.
1-888-883-0813 or 239-278-5503
6. Do you gift wrap?
We do not offer gift wrap.
7. My credit card was declined but the charge is showing on my credit card. What happened?
The "charges" that are appearing on your credit card account are pre-authorization holds.They are pending charges on your account that will never post to your account. How everyour card comapny may be temporaily holding the funds.
Your credit card may have been declined for the following reasons:
1. The BILLING ADDRESS entered does not match the BILLING ADDRESS your cardcompany has on file.
2. Your card company has declined the transaction because of insufficient funds oranother reason.
8. When will my order be processed?
If your order fits all critera. Then, your order will be shipped out within 24-48 hours ofwhen the order was placed. If you ordered a MagnaDream Pad, this will be shipped oncethe mattress pad has been constructed. (72 Hours once the order has been sent to themanfacture).